Terms & Conditions
Terms & Conditions
The company will use its best endeavours to deliver the service advertised, however we reserve the right to alter the method of transport, route travelled, accommodation or services provided, including cancellation of any flight for any reason whatsoever including, but not limited to weather, or unserviceable aircraft or equipment, operational conditions or requirements.
The company will not be responsible for any additional expenses incurred as a result of any delays, cancellations or alterations arising from this clause. Whilst we will make every endeavour to stay on time, it is important to note that the seaplane operation can be affected by conditions such as wind strength and direction, water state, water traffic and limitations on docking space. Therefore, the company can give no guarantee of exact arrival or departure of any service and the company will not be liable for any failure to make connections to other services.
Where the company does not operate a section of the tour, or directly provide a service incorporated as part of the tour, hereafter called the “Tour Inclusions”, then the company shall not be responsible for any loss, damage or injury occasioned to any person or property as a result of any such Tour Inclusion undertaken during the tour whatsoever or howsoever the same may be caused whether as a result of negligence or otherwise.
All baggage and personal belongings are carried by passengers entirely at the passenger’s own risk.
The company reserves the right to vary the price of any tour. Please check at time of booking. Advertised specials require a minimum of 3 passengers.
Full payment is required at the time of booking for agency reservations and 2 days prior to flight/s for direct bookings. All prices quoted include GST and are subject to change without notice.
Weight restrictions apply to all flights.
All flights are subject to assessment of the weather and water conditions by the pilot in command. Inclement weather will not necessarily result in the cancellation of any flight.
Changes to flight bookings will incur administration fees of up to $55 per passenger.
If a flight cancellation is made by a confirmed passenger within 1 week of the travel date a 50% charge will be made, 72 hours a 75% charge will be made and 48 hours of departure time, or in the event of a “no show” a 100% charge will be made.
In the event that Above and Beyond cancels a flight due to weather or aircraft unserviceability we will reschedule your flight or refund your tour cost in full.
Refunds of payments made through booking agents must be sought from the booking agent.
Please note: Cancellations based on weather forecasts by confirmed passengers shall not be accepted unless the pilot in command has determined that the flight will not be undertaken due to forecast conditions or actual weather conditions on the day.